Q: Is there a cost to stay?
A: No. Families are not charged to stay at Ronald McDonald House Central Illinois. Generous community support helps make this possible so families can stay close to their child’s care without the added cost of lodging.
Q: Are staff members present 24 hours a day?
A: Yes. A staff member is available at the House 24 hours a day, seven days a week.
Q: Can grandparents, siblings and other family members stay at the House?
A: Yes. We believe families are stronger when they can stay together. Every adult aged 18 or older who stays at the House must complete a background check.
Each family receives one private room, which can comfortably accommodate two to four people.
Q: Is there a shuttle from the House to the hospital, or vice versa?
A: Yes, shuttle transportation is available. Please check with the front desk for the current schedule.
Q: Do you take reservations?
A: No. Because hospital stays can be unpredictable and room availability is limited, we can't reserve or guarantee a room in advance.
Q: Is there a place for me to store my breast milk?
A: Yes. Families have access to designated areas for breast milk storage. We also provide individual cooler bags with a lock and key to help protect and safely store your supply.
Q: What if I need to travel back home for something, but my child is still in the hospital?
A: Families may request a 24-hour pass that allows them to keep their room while they are away.
To continue using the room, families are required to stay at least five nights each week. Any exceptions must be approved by House management.
Q: Can I bring my pets?
A: No, we do not allow pets at this time. We do allow registered service animals, in accordance with state law.